HOLA,

I'm Paola

I’m a Business Analyst with a passion for UX design.
I transitioned from Marketing to IT, and this portfolio showcases the beginning of that journey. Within it, you can explore three of my favorite projects.

My work highlights close collaboration with stakeholders and clear communication of processes to my team, offering a glimpse into my approach and work style. While the projects are primarily focused on UX, they also incorporate few aspects of business analysis, demonstrating a balanced and innovative approach to solving real-world problems.

These are my case studies : )

Børns Vilkår Smart Webchat Assistant

The AI Learning Helper

Danfoss Academy

These are my case studies : )

Børns Vilkår Smart Webchat Assistant

The AI Learning Helper

Danfoss Academy

Børns Vilkår Smart Assistant for Webchat

NTT Data
Improved Børns Vilkår chat service with an ethical and personalized AI assistant, so counselors (mainly) could have an efficient and seamless experience.

"Paola is very dedicated in her work and has a very special creative sense, allowing her to work in both great detail with design but also on concept level".

Rasmus Ørtoft

Head of UX & Design, NTT DATA

"Paola is a creative and innovative problem solver, always with a can-do attitude."

Mariana López Rodriguez

Marketing & Sales Managing Director, PwC Mexico

"Right from our first interview, Paola came across as someone avid to learn, possessing an exceptional work ethic, and a broad capacity to establish and build solid relationships".

Alvaro Pastor

CMO, Ocesa

"During Paola's time in PwC, I was particularly impressed by her ability to handle even the toughest clients—effortlessly. Her customer-centricity comes perfectly naturally to her."

Juan Luis García- Martínez

Partner, PwC